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OHO Markets – FAQs

OHO Markets is an online country market delivery right to peoples homes. Here’s the low down on how it all works.

What kind of products are you looking for?

We are looking for hand-made, artisan products made by people that live and work in regional areas. It doesn’t matter if you live one hour out, two hours out or more from the city! What is important is that you are a regional business and the majority of the work and materials is also from the same area.

Take a look at the items currently on the store to get an idea: https://made.onehourout.com.au/

What is the cost of listing my products?

There is no start-up fee and we were charging 30% commission for each product sold. We made this commission significantly less than what a retailer might normally charge so that you are able to build in the cost of packing and shipping into the price.

BUT, since the devastating effects of the Coronavirus, we have decided to reduce this right down to 12% and also donate $1 from every sale to i=change (the customer picks which charity at the end of the checkout process).

12% will only just cover the transaction fees and the $1 donation, so once this whole COVID-19 business is over, we will bring it back up in order to make the business sustainable. You can choose to opt-out at that stage if it doesn’t work for you.

So I need to pack and ship the product myself?

Yes, that’s right. Each time a customer purchases your product from our store, we will send you a notification with the order details including the name and postal address of the customer. It is our expectation that you will send the goods within two business days of receiving the order.

What about the cost of shipping?

The idea of the OHO Markets is to encourage people to purchase from artists/makers who live locally. So, we expect you to include the cost of shipping within your state in the price of the item. We’ve made our commission much lower than a retail store, so you should be able to do it without having the retail price any higher than it can be purchased anywhere else (including your own store if you have one).

We are working on giving you the ability to add a shipping fee, for orders outside the state. Which should be implemented by April 6.

What about express shipping and international orders?

Currently, we don’t have the option for customers to pay extra for express shipping or international shipping. This is something that will be coming quite soon as well.

What about refunds?

When a customer makes a request for a refund, replacement or repair (as per ACCC guidelines), we will put you directly in touch with the customer in order to make the appropriate arrangements.

If you agree to a refund, then we will refund the customer and an adjustment will be made to your next invoice.

What about products that are made to order?

For some items that are made to order, we give you the ability to customise the time period that you need to make the item, before it is sent to the customer in the post.

When will I get paid for the sale?

We process all payments at the end of each month and transfer the funds within a couple of days. You will receive a summary of the sales as well as an invoice for the deducted commission.

What are the steps for applying?

Simply fill out the form on the application page to get started. This form will give the OHO Team more of an idea of what you and your products are all about. It usually takes only a few hours for us to get back to you with either an approval or an explanation as to why your offering isn’t quite what we are looking for.

What happens after I am accepted?

Once you are approved, you will be then invited to log into your account and update a few more details (inc, your bank details so that we can pay you) as well as add more details regarding the original product that you listed in your original application.

You will then have an opportunity to add additional products.

We require a couple of days to review each product before it goes live on the OHO Markets.

How do I manage Inventory?

You can set the number of products you have in stock each time you list a product. Our system will then count down this inventory for each sale. Once our system hits zero, your product will no longer be displayed on the site.

You can log in at any time and update your inventory.

How will you promote my product?

By listing your product with One Hour Out, you will benefit from being seen by visitors to our website who are seeking unique, one-of-a-kind, local, handmade products.

We also have a highly engaged and passionate audience on Facebook (35k), Instagram (11k) and the OHO & Go Newsletter that is sent out to more than 33k subscribers. Promotion of products on these platforms is at our discretion.


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